Booking Policies
Amarin Thai Balinese Spa
At InterContinental Wellington
Guest Booking & Spa Policy
Welcome to Amarin. To help us provide a calm, comfortable experience for every guest, please read the following terms before confirming your appointment.
1. Bookings and deposits
A 30% deposit of the total booking value is required to secure advance appointments. This applies to individual treatments, couples treatments, packages and group bookings. The deposit is part payment for your treatment and will be deducted from your final bill. The remaining balance is payable after your appointment.
We will confirm the treatment, location, appointment time, total price, deposit amount and payment deadline before you pay. Your booking is secured when the deposit has been received and confirmation issued. Walk-in appointments are subject to availability and are payable in full.
2. Cancellations and rescheduling
Please contact the spa at least 24 hours before your appointment starts if you need to cancel, change the treatment duration, reduce the number of guests or reschedule. Notice periods are measured in consecutive hours before the appointment, including weekends and public holidays.
With at least 24 hours’ notice, you may receive a full deposit refund or transfer the deposit to a new available appointment.
With less than 24 hours’ notice, or if you do not attend, a cancellation charge may apply up to the deposit amount (30% of the affected treatment value).
A late reschedule is treated as a cancellation of the original appointment. For a partial cancellation, any charge applies only to the cancelled treatments or guests. For prepaid treatments or gift voucher bookings, the same limit applies; the unused balance will be refunded or retained on the voucher as appropriate.
Please contact us promptly if illness, an emergency or travel disruption affects your booking. We may waive a charge or transfer the deposit after considering the circumstances. If we cancel your appointment, you may choose a full refund of payments for the affected services or reschedule at no extra booking charge.
3. Arrival and late arrivals
Please arrive 15 minutes before your appointment to complete your consultation and settle in. If you arrive late, your treatment may be shortened to finish at the scheduled time, and the booked treatment price remains payable where we can safely provide the shortened treatment. We will explain the available treatment time before beginning.
If too little time remains to provide a safe, appropriate treatment, we may need to reschedule. The late cancellation terms above may apply. If a delay is caused by us, we will offer the full booked treatment time where possible, or agree an appropriate adjustment with you.
4. Health, comfort and consultation
Please tell us when booking about pregnancy, allergies, injuries, recent surgery, skin sensitivities, relevant medical conditions or medication that may affect your treatment. Complete the consultation form accurately and let your therapist know your preferred pressure, areas to avoid and any concerns before treatment begins.
You may request lighter or firmer pressure, an adjustment or a pause at any time. Please tell your therapist immediately if anything feels uncomfortable. Your consent is ongoing, and you may stop the treatment at any time. Any payment adjustment will depend on the circumstances and your consumer rights.
Some treatments may need to be adapted or postponed for safety. If we identify that a booked treatment is unsuitable before it begins, we will discuss a suitable alternative, rescheduling or a refund of the unused service. Spa treatments support relaxation and wellbeing and do not replace medical diagnosis or care.
5. Spa etiquette and safety
Please keep mobile phones silent and respect the privacy and comfort of other guests. Our services are professional and non-sexual. Harassment, inappropriate behaviour or unsafe conduct may result in the treatment being stopped. Any amount retained will be proportionate to services provided and reasonable unrecovered loss, subject to your legal rights.
We may decline or postpone treatment if a guest appears intoxicated or cannot safely consent. Where applicable, the cancellation terms above apply. Please keep personal belongings secure and check that you have collected them before leaving. This does not exclude liability where we are legally responsible for loss or damage.
6. Prices and payment
All prices are in New Zealand dollars and include GST where applicable. We will confirm the total price before booking. Any optional upgrade, add-on or change in treatment must be agreed before it is provided. Later menu price changes do not alter an already confirmed booking unless you agree to a change.
Staying at InterContinental Wellington does not automatically include a spa treatment or access to hotel facilities. Hotel room charges, parking, pool, sauna or other facility access are included only where expressly confirmed. Payment to a hotel room account is available only if approved and arranged in advance.
7. Gift vouchers
Voucher validity, eligible locations and any treatment restrictions will be clearly stated at purchase. Please provide your voucher details when booking and present the voucher at your appointment. Vouchers are not redeemable for cash or refunded for a change of mind. If we cannot provide a voucher service, we will discuss an appropriate alternative or refund.
Any valid cancellation charge deducted from a voucher will be explained to you. Cancellation deductions do not count as redemption of the whole voucher; the remaining value remains available within its applicable validity period. For physical vouchers, that remaining value must then be redeemed in full in one visit.
Physical gift vouchers must be redeemed in full in a single visit. They cannot be partially redeemed, and any unused value cannot be carried forward or transferred to spa credit. Please choose treatments that use the full voucher value; any amount above its value is payable by you. Any unused value is forfeited after redemption.
8. Feedback and refunds
If you have a concern during your treatment, please tell your therapist or reception so we can respond promptly. You may also contact the spa manager afterwards using the details in your booking confirmation. Please include your appointment date, location and the nature of your concern.
We will review concerns fairly and provide an appropriate remedy where required. Depending on the issue, this may include putting the service right, a partial or full refund, or another remedy required by law. A completed treatment is not automatically refundable for a change of mind.
Approved monetary refunds will be returned to the original payment method where practicable. We aim to process them within five working days; your payment provider may take additional time to show the funds.
9. Personal information
We collect booking and consultation information to arrange appointments, assess treatment suitability, provide services and communicate with you. Access is limited to staff and service providers who need it for those purposes. Health information is not used for marketing. Marketing messages require your separate consent, and you can opt out at any time.
You may ask to access or correct your information by contacting the spa manager. Our full privacy notice explains storage, retention, service providers and privacy enquiries and will be available before consultation information is collected.
10. Acceptance of these terms
We will make this policy available before you pay or confirm your booking. By confirming a booking after receiving these terms, you accept the applicable booking and cancellation conditions. Any different terms must be expressly agreed and recorded in your booking confirmation.
AMARIN | Proposed guest booking & spa policies | October 2026
Amarin Thai Massage & Spa
Victoria Street • Oriental Bay • Miramar
Guest Booking & Spa Policy
Welcome to Amarin. To help us provide a calm, comfortable experience for every guest, please read the following terms before confirming your appointment.
1. Bookings and deposits
A deposit of 30 NZD is required to secure advance appointments. This applies to individual treatments, couples treatments, packages and group bookings. The deposit is part payment for your treatment and will be deducted from your final bill. The remaining balance is payable after your appointment.
We will confirm the treatment, location, appointment time, total price, deposit amount and payment deadline before you pay. Your booking is secured when the deposit has been received and confirmation issued. Walk-in appointments are subject to availability and are payable in full.
For bookings made within the cancellation notice period, the same deposit and cancellation terms apply. Please check your availability before confirming. Gift voucher bookings do not require an additional cash deposit where the voucher covers the required deposit; any cancellation deduction will follow the limits below.
2. Cancellations and rescheduling
Please contact the spa at least 24 hours before your appointment starts if you need to cancel, change the treatment duration, reduce the number of guests or reschedule. Notice periods are measured in consecutive hours before the appointment, including weekends and public holidays.
With at least 24 hours’ notice, you may transfer the deposit to a new available appointment. Any difference in treatment price will be confirmed before the new booking is accepted.
With less than 12 hours’ notice, or if you do not attend, a cancellation charge may apply up to the deposit amount of 30NZD.
A late reschedule is treated as a cancellation of the original appointment. For a partial cancellation, any charge applies only to the cancelled treatments or guests. For prepaid treatments or gift voucher bookings, the same limit applies; the unused balance will be refunded or retained on the voucher as appropriate.
Please contact us promptly if illness, an emergency or travel disruption affects your booking. We may waive a charge or transfer the deposit after considering the circumstances. If we cancel your appointment, you may choose a full refund of payments for the affected services or reschedule at no extra booking charge.
3. Arrival and late arrivals
Please arrive 5-10 minutes before your appointment to complete your consultation and settle in. If you arrive late, your treatment may be shortened to finish at the scheduled time, and the booked treatment price remains payable where we can safely provide the shortened treatment. We will explain the available treatment time before beginning.
If too little time remains to provide a safe, appropriate treatment, we may need to reschedule. The late cancellation terms above may apply. If a delay is caused by us, we will offer the full booked treatment time where possible, or agree an appropriate adjustment with you.
4. Health, comfort and consultation
Please tell us when booking about pregnancy, allergies, injuries, recent surgery, skin sensitivities, relevant medical conditions or medication that may affect your treatment. Complete the consultation form accurately and let your therapist know your preferred pressure, areas to avoid and any concerns before treatment begins.
You may request lighter or firmer pressure, an adjustment or a pause at any time. Please tell your therapist immediately if anything feels uncomfortable. Your consent is ongoing, and you may stop the treatment at any time. Any payment adjustment will depend on the circumstances and your consumer rights.
Some treatments may need to be adapted or postponed for safety. If we identify that a booked treatment is unsuitable before it begins, we will discuss a suitable alternative, rescheduling or a refund of the unused service. Spa treatments support relaxation and wellbeing and do not replace medical diagnosis or care.
5. Spa etiquette and safety
Please keep mobile phones silent and respect the privacy and comfort of other guests. Our services are professional and non-sexual. Harassment, inappropriate behaviour or unsafe conduct may result in the treatment being stopped. Any amount retained will be proportionate to services provided and reasonable unrecovered loss, subject to your legal rights.
We may decline or postpone treatment if a guest appears intoxicated or cannot safely consent. Where applicable, the cancellation terms above apply. Please keep personal belongings secure and check that you have collected them before leaving. This does not exclude liability where we are legally responsible for loss or damage.
6. Prices and payment
All prices are in New Zealand dollars and include GST where applicable. We will confirm the total price before booking. Any optional upgrade, add-on or change in treatment must be agreed before it is provided. Later menu price changes do not alter an already confirmed booking unless you agree to a change.
Please check whether your booking is at Victoria Street, Oriental Bay or Miramar. Requests to move an appointment between locations are subject to availability and the rescheduling terms above.
7. Gift vouchers
Voucher validity, eligible locations and any treatment restrictions will be clearly stated at purchase. Please provide your voucher details when booking and present the voucher at your appointment. Vouchers are not redeemable for cash or refunded for a change of mind. If we cannot provide a voucher service, we will discuss an appropriate alternative or refund.
Any valid cancellation charge deducted from a voucher will be explained to you. Cancellation deductions do not count as redemption of the whole voucher; the remaining value remains available within its applicable validity period. For physical vouchers, that remaining value must then be redeemed in full in one visit.
Physical gift vouchers must be redeemed in full in a single visit. They cannot be partially redeemed, and any unused value cannot be carried forward or transferred to spa credit. Please choose treatments that use the full voucher value; any amount above its value is payable by you. Any unused value is forfeited after redemption.
8. Feedback and refunds
If you have a concern during your treatment, please tell your therapist or reception so we can respond promptly. You may also contact the spa manager afterwards using the details in your booking confirmation. Please include your appointment date, location and the nature of your concern.
We will review concerns fairly and provide an appropriate remedy where required. Depending on the issue, this may include putting the service right, a partial or full refund, or another remedy required by law. A completed treatment is not automatically refundable for a change of mind.
Approved monetary refunds will be returned to the original payment method where practicable or by a bank transfer. We aim to process them within five working days; your payment provider may take additional time to show the funds.
9. Personal information
We collect booking and consultation information to arrange appointments, assess treatment suitability, provide services and communicate with you. Access is limited to staff and service providers who need it for those purposes. Health information is not used for marketing. Marketing messages require your separate consent, and you can opt out at any time.
You may ask to access or correct your information by contacting the spa manager. Our full privacy notice explains storage, retention, service providers and privacy enquiries and will be available before consultation information is collected.
10. Acceptance of these terms
We will make this policy available before you pay or confirm your booking. By confirming a booking after receiving these terms, you accept the applicable booking and cancellation conditions. Any different terms must be expressly agreed and recorded in your booking confirmation.
AMARIN | Proposed guest booking & spa policies | October 2026